Denplan

Quality care assured

We recognise that you deserve the very best dental healthcare and are working harder than ever to make sure you receive it.

To demonstrate this commitment to quality, Queen's Road Dental Practice has joined the Denplan Excel Quality Assurance Programme which ensures that we are reaching a set of exacting standards in the care and service we provide.

What can I expect?

You will receive clear informtion about your dental care and treatments available and will be involved in any decisions made about the care of your teeth and gums.

The Patients Association has worked closeley with dentists and Denplan to support the development of the Denplan Excel Quality Assurance Programme and believes that it offers significant benefits for both dentists and patients. This is the only such programme officially approved by the Patients Association.

What's an Oral Health Score?

Denplan Excel dentists use an innovative system for methodically reviewing the health of your teeth and mouth. This system is known as the Oral Health Score?

We will assess key aspects of your oral health, checking the health of your gums and whether any of your teeth are showing signs of wear. We will also ask for your views on your oral health and how you would like it to change.

Using a consistent set of calculations, we will produce an overall 'score', out of 100, which indicates how healthy your mouth is. The higher the score the better your oral health is. You will be given an Oral Health Score card which clearly explains what your score is.

How will I be kept informed?

An important part of the Denplan Excel Quality Assurance Programme is to improve communication between the dentist and the patient. By joining the programme, your dentist has committed to keep you well informed about your care and treatment.

To help achieve this, a special range of patient information is available which explains different treatments and procedures, as well as giving advice on maintaining your oral health.

These leaflets are written by the British Dental Health Foundation and approved by the Plain English Campaign, so they are very clear and easy to understand. What's more, you can take them away from the practice to read at your leisure.

What is our commitment by joining the programme?

• WE COMMIT to the measurement of clinical effectiveness and oral health and ensure this is communicated to patients*, both individually and as a group
• WE WILL SUPPORT patients* in knowing what is being done and why to ensure their best opportunity for improving oral health
• WE WILL KNOW and fully record the state of the oral health of all our patients* and involve patients* fully in decisions regarding their ongoing care and treatment
• WE CARE what our patients* feel and think about the practice and will listen and act upon their views and opinions
• WE ARE COMMITTED to opening our practice and procedures to regular independent monitoring and to act upon the results
• WE UNDERTAKE to practise using the most appropriate procedures and dental knowledge and to ensure both the dentist and practice team are up-to-date with the latest dental and customer care techniques.

*and to parent/carers as appropriate, where the patient is a child

April 2008
Queens Road Dental Practice are pleased to announce the launch of our new web site